Who we are
Empowering organizations across Saudi Arabia and the GCC with technology that puts people first, drives purposeful innovation, and enables measurable success.
About TAWASOL
Founded in 2010, TAWASOL has been redefining customer experience and technology solutions in Saudi Arabia and the GCC for over 15 years. From innovative CX platforms—including omni-channel contact centers and AI-driven speech analytics—to digital transformation and low current systems, our journey has always been anchored by our core promise: People, Innovation, and Success.
Trusted at scale across Saudi Arabia
0
+
Years of Excellence
0
+
Projects Delivered
0
+
Enterprise Clients
0
%
Partnering with 50% of Saudi Arabia’s major telecom operators:
STC, Mobily, and Lebara.
0
%
Partnering with 50% of Saudi Arabia’s major automotive brands.
0
%
Empowering insurance clients who represent 28% of the Saudi market.
23 Sep 2026
Saudi National Day 2026
A nation’s progress takes shape through the people who contribute to it every day. This Saudi National Day, Tawasol celebrates the ambition of the…
View on LinkedIn
8 Sep 2026
Proud to Participate in LEAP
The Tawasol team was proud to participate in LEAP, connecting with technology leaders, exchanging ideas, and exploring innovations shaping the future of business and…
View on LinkedIn
8 Sep 2026
Structured Cabling & Networking
A reliable network begins with the right foundation. Tawasol’s LC & ICT Department delivers structured cabling and networking solutions that enhance performance, simplify network…
View on LinkedIn
1 Sep 2026
Smarter Calls. Connected Operations.
Communication becomes more powerful when every connection works together. Tawasol integrates IP Telephony and IoT solutions to connect people, devices, and operational systems across…
View on LinkedIn
28 Aug 2026
From Waiting To Answered
Long wait times, limited hours, and inconsistent service should not define the customer experience. With Hayyak, every call is answered instantly, 24/7, in natural…
View on LinkedIn
26 Aug 2026
AI That Speaks Your Customer’s Language
Hayyak: AI that speaks your customers’ language. حيّاك: يتحدث العربية بلهجة سعودية، مع استضافة ودعم محلي في السعودية، لتجربة عملاء طبيعية وموثوقة.
View on LinkedInTAWASOL SOLUTIONS
We deliver and maintain integrated, scalable, and compliant solutions across three main pillars:
Putting people first by ensuring every customer interaction is seamless and consistent.
Driving innovation with purpose—using technology to make organizations smarter, faster, and more effective.
Ensuring success through reliable, compliant systems that keep operations secure and connected.
Bringing solutions to life with seamless deployment—ensuring every system, workflow, and interaction is delivered accurately, efficiently, and with people at the center.
Protecting your operations through reliable, continuous support—keeping systems secure, connected, and performing at their best long after implementation.
Success Stories
Enabling Success Across Industries
STC Channels - Redefining CX with Omni-Channel Excellence
From 100 to 500+ agents, TAWASOL built Saudi Arabia’s first large-scale work-from-home contact center and delivered a fully integrated omni-channel solution, setting a new benchmark for CX resilience.
Automotive Industry – Driving CX Excellence with Abdul Latif Jameel & Petromin
For over 7 years, TAWASOL has transformed the customer journey for Saudi’s largest automotive distributors—boosting sales, streamlining service bookings, and improving satisfaction & retention with AI, automation, and omni-channel engagement.
Insurance Industry – Redefining CX with Saudi Insurance Leaders
With a 28% market share and partnerships with Tameeni & Bcare, TAWASOL empowers insurers with AI solutions, omni-channel platforms, and CRM integrations—all while maintaining compliance with Insurance Authority standards.
Securing the Digital Heart of Neom
Trusted by the Abdul Mohsen Al Tamimi Group, TAWASOL successfully delivered the mission-critical, fast-track Low Current (ELV) package for NEOM's NC1 Command & Control Center. Overcoming complex integration and supply chain challenges, this successful mobilization solidifies TAWASOL as a premier ICT partner for NEOM’s smart-city infrastructure.
The "Price-Technical" Paradox to Secure a Landmark Win
Facing strict Cisco requirements, aggressive price targets from the main contractor (Rowad), and prior rejected proposals, TAWASOL stepped in as a strategic partner to secure this Ministry of Culture project. By engineering a solution directly with Cisco and maintaining transparent collaboration with Rowad, we balanced technical excellence with commercial reality. This triple-win protected Rowad's margins, provided MOC with world-class government-compliant infrastructure, and solidified TAWASOL’s reputation for mastering complex, large-scale negotiations.
TRUSTED BY INDUSTRY LEADERS
We’re trusted by leading organizations who share our belief that people are at the center of success.
Yazan Mamoun Abu Zannad
CEO, Tawasol
“At TAWASOL, our success begins and ends with people. Technology is only as powerful as the purpose behind it, and our purpose is to connect, empower and create meaningful impact.”
STRATEGIC PARTNERS
Our innovation is amplified through partnerships with global technology providers and local industry leaders. Together, we deliver solutions that combine global expertise with local understanding, ensuring outcomes that matter.
Aligned with Vision 2030
Careers at Tawasol
Interested in joining our team?
We are always looking for talented people across engineering, customer experience, AI, sales, and project delivery. Send us your CV and tell us where you can make an impact.