Who we are
TAWASOL: Empowering organizations across Saudi Arabia and the GCC with technology that puts people first, drives purposeful innovation, and enables measurable success.
About TAWASOL
Founded in 2010, TAWASOL has been redefining customer experience and technology solutions in Saudi Arabia and the GCC for over 15 years. From innovative CX platforms—including omni-channel contact centers and AI-driven speech analytics—to digital transformation and low current systems, our journey has always been anchored by our core promise: People, Innovation, and Success.
Trusted at scale across Saudi Arabia
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Partnering with 50% of Saudi Arabia’s major telecom operators: STC, Mobily, and Lebara.
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Partnering with 50% of Saudi Arabia’s major automotive brands.
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Empowering insurance clients who represent 28% of the Saudi market.
Business continuity cannot rely on cloud alone.
Your organization can now move toward hybrid continuity models that ensure operations remain accessible and controlled under all conditions.
Tawasol Establishes Quality Control Department
Tawasol announces the establishment of its Quality Control Department, led by Mohammad El Habashy.
With over 13 years of experience across Saudi Arabia and Egypt, he brings strong expertise in low-current systems and large-scale project delivery.
He will oversee quality across key functions, ensuring compliance, continuous improvement, and enhanced customer satisfaction.
AI Voice Bot: Speaks Arabic, understands Saudi business
AI that truly speaks your customers’ language.
Tawasol’s AI Voice Bot communicates in Arabic with a Saudi dialect and accent, creating natural, human-like conversations that customers trust.
Implemented in Saudi Arabia Supported by local teams Designed for multiple industries
Integrator Rising Star 2025
At the Corning’s Night of Gratitude 2025, a well-organized evening featuring insightful discussions, strong networking opportunities, and a forward-looking perspective on future collaboration.
We are pleased to share that we were awarded
Integrator Rising Star 2025
reflecting the strength of our partnership with Corning and the progress achieved together.
TAWASOL SOLUTIONS
We deliver and maintain integrated, scalable, and compliant solutions across three main pillars:
Putting people first by ensuring every customer interaction is seamless and consistent.
Driving innovation with purpose—using technology to make organizations smarter, faster, and more effective.
Ensuring success through reliable, compliant systems that keep operations secure and connected.
Bringing solutions to life with seamless deployment—ensuring every system, workflow, and interaction is delivered accurately, efficiently, and with people at the center.
Protecting your operations through reliable, continuous support—keeping systems secure, connected, and performing at their best long after implementation.
Success Stories
Enabling Success Across Industries
STC Channels - Redefining CX with Omni-Channel Excellence
From 100 to 500+ agents, TAWASOL built Saudi Arabia’s first large-scale work-from-home contact center and delivered a fully integrated omni-channel solution, setting a new benchmark for CX resilience.
Automotive Industry – Driving CX Excellence with Abdul Latif Jameel & Petromin
For over 7 years, TAWASOL has transformed the customer journey for Saudi’s largest automotive distributors—boosting sales, streamlining service bookings, and improving satisfaction & retention with AI, automation, and omni-channel engagement.
Insurance Industry – Redefining CX with Saudi Insurance Leaders
With a 28% market share and partnerships with Tameeni & Bcare, TAWASOL empowers insurers with AI solutions, omni-channel platforms, and CRM integrations—all while maintaining compliance with Insurance Authority standards.
Securing the Digital Heart of Neom
Trusted by the Abdul Mohsen Al Tamimi Group, TAWASOL successfully delivered the mission-critical, fast-track Low Current (ELV) package for NEOM's NC1 Command & Control Center. Overcoming complex integration and supply chain challenges, this successful mobilization solidifies TAWASOL as a premier ICT partner for NEOM’s smart-city infrastructure.
The "Price-Technical" Paradox to Secure a Landmark Win
Facing strict Cisco requirements, aggressive price targets from the main contractor (Rowad), and prior rejected proposals, TAWASOL stepped in as a strategic partner to secure this Ministry of Culture project. By engineering a solution directly with Cisco and maintaining transparent collaboration with Rowad, we balanced technical excellence with commercial reality. This triple-win protected Rowad's margins, provided MOC with world-class government-compliant infrastructure, and solidified TAWASOL’s reputation for mastering complex, large-scale negotiations.
TRUSTED BY INDUSTRY LEADERS
We’re trusted by leading organizations who share our belief that people are at the center of success.
Yazan Mamoun Abu Zannad
CEO, Tawasol
“At TAWASOL, our success begins and ends with people. Technology is only as powerful as the purpose behind it—and our purpose is to connect, empower and create meaningful impact.”
STRATEGIC PARTNERS
Our innovation is amplified through partnerships with global technology providers and local industry leaders. Together, we deliver solutions that combine global expertise with local understanding—ensuring outcomes that matter.
Aligned with Vision 2030
Careers at Tawasol
Interested in joining our team?
We are always looking for talented people across engineering, customer experience, AI, sales, and project delivery. Send us your CV and tell us where you can make an impact.