Who we are
TAWASOL: Empowering organizations across Saudi Arabia and the GCC with technology that puts people first, drives purposeful innovation, and enables measurable success.
About TAWASOL
Founded in 2010, TAWASOL has been redefining customer experience and technology solutions in Saudi Arabia and the GCC for over 15 years. From innovative CX platforms—including omni-channel contact centers and AI-driven speech analytics—to digital transformation and low current systems, our journey has always been anchored by our core promise: People, Innovation, and Success.
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Empowering insurance clients who represent 28% of the Saudi market.
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Partnering with 50% of Saudi Arabia’s major telecom operators: STC, Mobily, and Lebara.
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Partnering with 50% of Saudi Arabia’s major automotive brands.
15+ years empowering organizations with integrated CX, ICT, and digital solutions.
Presence Across PIF Giga Projects
Aligned with Vision 2030
AI Voice Bot: Speaks Arabic, understands Saudi business
AI that truly speaks your customers’ language.
Tawasol’s AI Voice Bot communicates in Arabic with a Saudi dialect and accent, creating natural, human-like conversations that customers trust.
Implemented in Saudi Arabia Supported by local teams Designed for multiple industries
Saudi National Day 95
Tawasol celebrates 15 years of contributing to the Kingdom’s digital transformation journey.
Integrator Rising Star 2025,
At the Corning’s Night of Gratitude 2025, a well-organized evening featuring insightful discussions, strong networking opportunities, and a forward-looking perspective on future collaboration.
We are pleased to share that we were awarded
Integrator Rising Star 2025,
reflecting the strength of our partnership with Corning and the progress achieved together.
TAWASOL SOLUTIONS
We deliver and maintain integrated, scalable, and compliant solutions across three main pillars:
Success Stories
Enabling Success Across Industries
STC Channels - Redefining CX with Omni-Channel Excellence
From 100 to 500+ agents, TAWASOL built Saudi Arabia’s first large-scale work-from-home contact center and delivered a fully integrated omni-channel solution, setting a new benchmark for CX resilience.
Automotive Industry – Driving CX Excellence with Abdul Latif Jameel & Petromin
For over 7 years, TAWASOL has transformed the customer journey for Saudi’s largest automotive distributors—boosting sales, streamlining service bookings, and improving satisfaction & retention with AI, automation, and omni-channel engagement.
Insurance Industry – Redefining CX with Saudi Insurance Leaders
With a 28% market share and partnerships with Tameeni & Bcare, TAWASOL empowers insurers with AI solutions, omni-channel platforms, and CRM integrations—all while maintaining compliance with Insurance Authority standards.
TRUSTED BY INDUSTRY LEADERS
We’re trusted by leading organizations who share our belief that people are at the center of success.
Projects
Our portfolio speaks better than words!
Pricing plans
Perfect solution for any business!
Light
For small companies
$
39
99
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+ 24/7 Customer Support
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- Club membership
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- Personal Assistance
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- Free Updates
Regular
For medium companies
$
46
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+ 24/7 Customer Support
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+ Club membership
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+ Personal Assistance
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- Free Updates
Popular
Extended
For large companies
$
125
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+ 24/7 Customer Support
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+ Club membership
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+ Personal Assistance
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+ Free Updates
Yazan Mamoun Abu Zannad
CEO, Tawasol
“At TAWASOL, our success begins and ends with people. Technology is only as powerful as the purpose behind it—and our purpose is to connect, empower and create meaningful impact.”
STRATEGIC PARTNERS
Our innovation is amplified through partnerships with global technology providers and local industry leaders. Together, we deliver solutions that combine global expertise with local understanding—ensuring outcomes that matter.
How we work
Working with us is simple!
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